FAQs - Frequently asked questions
HOW TO AVOID DAMAGE AND DELAYS
Little details when packing your goods can cause damage or delay your shipment.
Here's what you can do to help ensure every box you send arrives on time and in perfect condition.
A GUIDE TO STRONGER BOXES
1. CHOOSE QUALITY
Used boxes lose strength. Ensure your box is rigid and in goo
2. AVOID EMPTY SPACE
Too much padding reduces stacking strength. Avoid boxes that are too big for their contents, as they risk getting crushed.
3. HEAVY BOXES
We can accept boxes up to 70 kg without a pallet, but please put a "HEAVY" label on boxes over 23 kg.
Boxes from 70 kg up 100 gk should have small pallet or any stand. Too Heavy USE Smoll pallet or any stand.
Too Heavy USE Smoll pallet or any stand.
Packing - Preparing pallets
1. Stack in columns
Columns ensure maximum stacking strength. If the contents are rigid, you can use 'bricklayer style' for increased stability.
2. Do not overhang
We do accept overhanging pallets but because these can get damaged easily or can damage other shipments we prefer shipments which fit on the pallet.
3. Keep it flat
A level top surface makes it strong, compact and stackable.
Non-stackable pallets will incur a surcharge.
4. Strap it or wrap it
Use strapping and/or stretch wrapping to hold items in place on the pallet.
Wrapping should include the pallet itself.
A GUIDE TO IRREGULAR ITEMS
Heavy cylinders should be strapped to a pallet, being sure to avoid overhang and make your pallet stackable.
Lighter tube-shaped items can be packed in a triangular shipping tube.
Sharp items must be wrapped in protective padding before being placed in a box.
Never allow anything to protrude from a packed box, as it risks damage when stacked.
If necessary, use a larger box or consider a pallet.
Large unpackaged items should be strapped to a pallet.
You can then build a protective wooden frame around them or cover with an overturned box.
Use additional padding to protect any sharp edges which may be exposed.
Maximum weight and dimensions vary per service.
For shipments exceeding 2.4m x 1.2m x 1.5m (L x W x H) or 500 kg,
please contact customer service.
There are several options available to customers without a Welldone Logistcs account:
At Welldone Logistics Service Points , or you can pay for your delivery in store by cash, debit or credit card.
For parcels booked online , we accept all major debit and credit cards, as well as PayPal.
When booking with Customer Service over the phone, payment can be made by debit or credit card.
Important from what you have to collect or deliver, we have a suitable vehicle tailored to your needs in our fleet.
From small vanes, large vans and trucks. We always help. Vehicles may already be available 2 hours after payment.
In addition, we have special offers for businesses.
Register with us and get receive special price and offer of payment.
For regular users of our online delivery services for palletised goods.
» Book multiple orders at once
» Print labels for your orders
» Receive special offers
» View proof of deliveries (POD's)
» Track and trace your deliveries
You are advised to always declare the size and weight of any load at the time of booking so that the control team can send a vehicle with the correct capacity. All goods should be correctly packed and the value of goods in excess of £1500 should be declared at booking.
Please note: all dimensions and payloads are approximate and dependant on the exact make of vehicle.
What I need to know about vehicle sizes.
Vehicle detail - which do I need
Dimensions: 1m (L) x 1,2 m (W) x 1m (H)
Medium Van SWB
Dimension: 2m (L) x 1,2m (W) x 1,2m (H)
Large Van LWB
Dimension: 3m (L) x 1,2m (W) x 1,7m (H)
Extra Large Van XLWB
Dimension: 4m (L) x 1,2 x (W) x 1,7 (H)
Luton Box Van
Need courtai side please contact with us ! Need book vehicle.
Lorry 7,5T Courtain side.
Conatact Us Now !